At Know Your Business (KYB), we value your privacy and are dedicated to safeguarding your personal information. This Privacy Policy describes what information we collect, why we gather it, and how we use and protect that information when you visit our website or use our products and services.
By using this website, you agree to the practices described in this Privacy Policy.
Information We Collect
The information we collect depends on how you interact with our website.
Information You Provide
When you contact us, create an account, purchase an Edu-Kit, download resources, or subscribe to updates, we may collect information such as:
- Name
- Email address
- Phone number
- Business or organisation name (where applicable)
- Billing information
- Account login details
- Messages or enquiries submitted through our forms
You only provide this information voluntarily.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
- General website usage information
This information helps us improve our website and provide a better experience for visitors.
How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide customer support
- Create and manage user accounts
- Process purchases and deliver products
- Provide access to downloads and learning materials
- Improve our website and services
- Send important service-related communications
- Comply with legal and regulatory obligations
We only use your information for purposes related to the services we provide.
Payment Information
If you purchase products through our website, payments are processed securely through trusted third-party payment providers. Know Your Business does not store your complete payment card details.
Sharing Your Information
We respect your privacy and do not sell your personal information.
Your information may only be shared when necessary, including:
- With trusted service providers who help us operate our website or deliver our services
- When required by law
- To protect our legal rights
- As part of a business transfer or sale, if applicable
Any third parties we work with are expected to protect your information appropriately.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure.
While we work to maintain appropriate security measures, no method of transmitting information over the internet is completely secure. For this reason, we cannot guarantee absolute security.
How Long Do We Keep Your Information
We only keep personal information for as long as it is needed to provide our services, meet legal obligations, resolve disputes, or maintain business records.
When information is no longer required, it is securely deleted or anonymised where appropriate.
Cookies
Our website uses cookies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Improve website performance
- Understand how visitors use our website
- Maintain essential website functionality
You can choose to disable cookies through your browser settings. However, some parts of the website may not function as intended if cookies are disabled.
Third-Party Links
Our website may include links to other websites for your convenience.
Once you leave the Know Your Business website, we are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Know Your Business does not knowingly collect personal information from children under the age of 16 without appropriate parental or guardian involvement.
If you believe a child has provided personal information through our website, please contact us so we can remove it promptly.
Your Rights
You may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Update your details
- Request deletion of your personal information where appropriate
- Withdraw consent for certain communications
To make a request, please contact us using the details below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal requirements.
The latest version will always be available on this page, along with the updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.
Know Your Business (KYB)
Address
175 Collins Street
Hobart, Tasmania, Australia
info@knowyourbusiness.com
Compliance
Know Your Business is committed to handling personal information responsibly and in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).